not a dev. just a builder.
Ops specialist. Self-taught builder. Ships tools that actually work.
YOUR COMPLETE JOURNEY
2009 → Present
Scroll the timeline →
FULL STORY
Chapter by Chapter
Every role. Every award. Nothing skipped.
The Beginning
Where the journey started. Completed SSC with 65.84%. First real exposure to computers sparked a curiosity that would define everything that followed — long before anyone expected it to matter.
Science & Computers
Chose Computer Science as specialisation in HSC. The technical foundation quietly begins. Affiliated to Mumbai University, accredited by NAAC.
The CS Degree
Five years building a foundation in Computer Science. The knowledge that would eventually power three production-grade internal tools — long before anyone gave him a developer title or a team to build with.
The Claim Files
Scrutinised health insurance claims across Gynaecology, Orthopaedics, Cancer, Maternity, and Arthritis. Joined as Associate and promoted to Senior in just 12 months. Conducted Internal Quality Audits and Training for a full year. Successfully onboarded and transitioned 20 new advisors from OJT to production floor. Sent EOD and process reports to supervisors and UK clients for forecasting.
US Medical Billing
US Medical Billing RCM — coordinating with insurance companies on behalf of doctors to obtain accurate claim status. Maintained precise records of claim denial details in CRM. Generated coding reports and resubmitted to insurers. Prepared payment receipts and submitted to doctor's offices. Managed 120+ daily calls while maintaining exceptional customer service standards.
Telecom — Verizon US
Dual-chat support for US-based Verizon customers. Simultaneously handled dual chats while consistently meeting TAT. Successfully promoted loyalty programs and offered discounts. Part of a new pilot batch — achieved the highest CSAT streak of the entire team. 7+ positive surveys for 3 consecutive days, a record in the process.
EdTech — upGrad
Handled 100+ concurrent chats daily across Drift and WhatsApp Business. Served India, US, and APAC regions. Conducted phone-based profiling and pre-sales connects to qualify leads. Pitched suitable courses and routed hot leads to Senior Counselors. Generated referral pipelines from existing learners. Managed dual platforms simultaneously — max 5 chats on Drift, chat load of 30 on Freshchat.
Caltech Data Analytics
Enrolled in Caltech's Data Analytics Certificate Programme while working full-time. Graduated with CGPA 4.81. Followed up immediately with a Data Analytics internship at Trainity. The deliberate pivot towards data and technology begins in earnest — this is where the builder mindset starts taking shape.
The Builder Awakens
Managing 30+ live sessions per week, 70+ learners per session on average. Owned end-to-end webinar operations — scheduling, Zoom admin, platform setup, content publishing, learner communications, stakeholder management. Spotted a critical bottleneck: 8 associates spending 8 hours daily generating feedback reports manually from raw Zoom data. Built and deployed the Feedback Automation Tool — reduced that 8-hour effort to 5 minutes. The moment the operator became the builder.
Vibecoder — Full Stack
Managing executive education and professional certification programmes in Cybersecurity, GenAI, Machine Learning, and Agentic AI. Overseeing 12+ Programme Leaders across IIT-Madras Pravartak and Asian Institute of Management, Philippines. Cross-functional collaboration daily with Design, Product, Marketing, and Sales. Built and shipped two full-stack production tools during this period — PULSE (4–5 hrs/associate → 10 minutes, 2000+ sessions/month) and myAttendanceBook (2 days manual → 5–10 minutes, 2200+ learners, ₹0 build cost). No developer title. Just a refusal to accept inefficiency.
CHARACTER SHEET
You are looking at the player.
ACTIVE MISSIONS
Tools I built. Problems I solved.
No developer title. No team. Just Claude Code and a refusal to accept inefficiency.
FIELD INTEL
Every role. Full detail.
- Managing end-to-end delivery operations for executive education and professional certification programmes across India and APAC — including IIT-Madras Pravartak programmes in Cybersecurity, GenAI, ML, and Agentic AI, and AIM Philippines' Postgraduate Certificate in GenAI and Agentic AI
- Overseeing 12+ Programme Leaders — planning workloads, assigning responsibilities, monitoring performance, and maintaining delivery quality standards across multiple programmes simultaneously
- Cross-functional collaboration daily with Instructional Design, Marketing, Admissions, Student Support, Product, Sales, and external university stakeholders to ensure seamless programme execution
- Conducting programme performance analysis using learner engagement, attendance, feedback, and operational data to support decision-making and continuous improvement
- Built and shipped PULSE Session Intelligence Dashboard and myAttendanceBook during this period — two full-stack production tools actively used by the organisation
- Resolved complex learner, faculty, and operational escalations by identifying root causes and coordinating resolutions with minimal impact on delivery
- Managed end-to-end delivery of 30+ live virtual learning sessions per week, averaging 70+ learners per session, across India and APAC regions
- Owned full webinar operations — session scheduling, Zoom platform administration, content publishing, learner communications, and stakeholder management
- Administered Zoom environments including technical setup, troubleshooting, breakout rooms, polls, Q&A, and real-time engagement activities
- Monitored attendance, engagement, learner feedback, and operational metrics to generate actionable insights and improve programme delivery
- Created post-session reports, dashboards, and performance analyses supporting data-driven decision-making across the delivery team
- Identified critical operational bottleneck — 8 associates spending 8 hours daily generating feedback reports manually. Built and deployed Feedback Automation Tool reducing effort to 5 minutes
- Handled 100+ concurrent prospect lead queries daily across Drift and WhatsApp Business platforms serving India, US, and APAC regions
- Conducted phone-based profiling and pre-sales connects to qualify leads; pitched suitable courses based on learner interests and requirements
- Routed qualified leads to Senior Counselors for sales closure; generated referral pipelines from existing learners
- Managed dual platforms simultaneously — maximum 5 chats on Drift, chat load of 30 on Freshchat — while meeting all TATs
- Persuaded potential leads to participate in Video Counseling Sessions, enhancing their programme journey experience
- Provided efficient solutions to US-based Verizon customer queries on chat while simultaneously handling dual chats and consistently meeting TAT
- Successfully promoted loyalty programs and offered discounts on new purchases
- Achieved the highest CSAT streak in the pilot batch — 7+ positive surveys for 3 consecutive days, a record for the new process
- Proactively coordinated with US insurance companies to obtain accurate claim status for patients on behalf of doctors
- Maintained precise records of claim denial details in CRM; generated coding reports and resubmitted to insurance companies
- Prepared payment receipts for patients and submitted to doctor's offices in a timely manner
- Managed 120+ daily calls while maintaining exceptional customer service standards and ensuring accuracy in all financial transactions
- Accurately handled complex health insurance claim reports and finalised decisions per Vitality Health UK policy guidelines across Gynaecology, Back Pain, Shoulder Pain, Knee Pain, Arthritis, Skin Disease, Osteo-Arthritis, Maternity, and Cancer
- Joined as Associate and promoted to Sr Claim Adjudicator within 12 months based on performance
- Successfully handled onboarding of 20 new advisors — transitioned them from OJT phase to production floor ensuring readiness
- Conducted Internal Quality Audit and Training for a period of 1 year
- Sent EOD and process reports to supervisors and UK clients for forecasting purposes
- Awarded Best Idea of the Quarter 2016, Best Performer of the Quarter 2017 and 2018